Last updated: 8 October 2026

Terms of Service

1. Agreement to Terms

By accessing or using the OneTap platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

If you do not agree with any part of these Terms, you may not access the Service.

2. Description of Service

OneTap provides AI-powered customer service automation software, enabling businesses to manage, automate, and respond to customer communications across multiple channels. The Service includes but is not limited to email management, AI-assisted replies, automation workflows, and e-commerce integrations.

3. Account Registration

To use the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your account credentials
• Promptly update your account information if it changes
• Accept responsibility for all activities that occur under your account

You must be at least 18 years old to create an account. OneTap reserves the right to suspend or terminate accounts that violate these Terms.

4. Subscription & Billing

Access for a connected Shopify store requires an active OneTap app subscription purchased through Shopify, including a Shopify free trial. By subscribing, you agree to:

• Plans and prices: OneTap Basic (US$29 per month or US$290 per year), OneTap Team (US$69 per month or US$690 per year), and OneTap Grow (US$129 per month or US$1,290 per year). Shopify’s plan selection page in your Shopify admin shows the plans and prices that apply to you.
• Free trial: every plan includes a 14-day free trial managed by Shopify. A separate 14-day onboarding grace period is available only before a store is connected; it is not a paid subscription.
• Billing cycle: subscriptions are billed monthly or yearly in advance, according to the billing interval you choose in Shopify
• Payment: app subscription charges are billed and collected by Shopify through your Shopify account. OneTap does not process or store your payment card details.
• Price changes: we will notify you at least 30 days in advance of any price increases

All fees are exclusive of applicable taxes (including VAT), which will be added where required by law.

5. Cancellation & Refunds

You may change your plan from Settings → Billing in OneTap, which opens Shopify’s plan selection page. You may manage or cancel your app subscription through Shopify or contact us for assistance.

• Cancellation timing follows the subscription terms shown by Shopify
• Access remains available while Shopify confirms an active contract; frozen or ended contracts do not grant access
• No refunds are provided for partial billing periods
• We may offer refunds on a case-by-case basis at our discretion for exceptional circumstances

6. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Send unsolicited bulk communications (spam)
• Transmit malware, viruses, or any harmful code
• Attempt to gain unauthorised access to other accounts or systems
• Interfere with or disrupt the integrity or performance of the Service
• Use the Service to process data in violation of privacy laws, including GDPR
• Reverse engineer, decompile, or attempt to extract the source code of the Service

OneTap reserves the right to suspend or terminate your account immediately if we reasonably believe you have violated these terms.

7. Data & Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect personal data.

You are responsible for ensuring that your use of the Service complies with all applicable data protection laws, including obtaining any necessary consents from your end customers before processing their data through OneTap.

Where OneTap acts as a Data Processor on your behalf, we will process personal data only in accordance with your documented instructions and our Data Processing Agreement (DPA).

8. Intellectual Property

The Service, including all software, design, text, graphics, and other content, is owned by OneTap and protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable right to access and use the Service for your business purposes.

You retain all rights to the data you upload to or process through the Service. By using the Service, you grant OneTap a limited licence to store and process your data solely to provide and improve the Service.

9. AI-Generated Content

The Service uses artificial intelligence to generate suggested replies and automate customer communications. You acknowledge that:

• AI-generated content may not always be accurate or appropriate
• You are responsible for reviewing and approving AI-generated communications before they are sent on your behalf
• OneTap is not liable for any consequences arising from AI-generated content
• AI models may be updated or changed, which could affect the quality or style of generated content

10. Third-Party Integrations

The Service integrates with third-party platforms, currently Shopify and Gmail. When you connect a third-party account:

• You authorise OneTap to access and interact with that service on your behalf
• You are subject to the third party's own terms of service and privacy policy
• OneTap is not responsible for the availability or functionality of third-party services
• You may revoke access to third-party integrations at any time: disconnect your Gmail inbox in OneTap, or uninstall the OneTap app from your Shopify admin

11. Service Availability

We strive to maintain high availability of the Service, but do not guarantee uninterrupted access. We may temporarily suspend the Service for maintenance, updates, or due to circumstances beyond our control.

We will make reasonable efforts to provide advance notice of planned downtime. We are not liable for any losses resulting from service interruptions.

12. Limitation of Liability

To the maximum extent permitted by law, OneTap and its officers, employees, and partners shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, business, or goodwill
• Any damages arising from your use of or inability to use the Service

Our total aggregate liability for any claims arising from the Service shall not exceed the amount you paid to OneTap in the 12 months preceding the claim.

13. Indemnification

You agree to indemnify and hold harmless OneTap, its officers, employees, and partners from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Any content or data you process through the Service

14. Changes to Terms

We may modify these Terms from time to time. When we make material changes, we will notify you via email or a prominent notice on the platform at least 14 days before the changes take effect.

Continued use of the Service after the effective date of updated Terms constitutes your acceptance of the changes. If you do not agree with the updated Terms, you must stop using the Service and cancel your subscription.

15. Governing Law & Disputes

These Terms are governed by the laws of the Netherlands. Any disputes arising from or in connection with these Terms or the Service shall be submitted to the competent court in the Netherlands.

Before initiating legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation.

16. Contact

For any questions about these Terms, please contact: